Third-Party Maintenance (TPM) Solutions
Extend Hardware Lifespans, Slash Costs. Future-Proof Your IT.
Get a QuoteWhat We Maintain
Future-proof your IT infrastructure with end-to-end third-party maintenance for mission-critical hardware—even long after OEMs end support.
1. Server Maintenance
Keep legacy systems operating at peak performance—without outrageous OEM prices.
Compatible Devices: Rack servers, blade servers, modular systems, hyperconverged infrastructure (HCI).
Brands: Dell PowerEdge, HPE ProLiant, Cisco UCS, IBM Power Systems, Lenovo ThinkSystem.
Core Services:
- Proactive Monitoring: 24/7 health checks for CPUs, memory, RAID controllers, and power supplies.
- Firmware Updates: Ensure compatibility and security without costly OEM contracts.
- EOSL/EOL Support: Extend the life of End-of-Service-Life servers by 3-5+ years.
- Parts Replacement: Rapid delivery of motherboards, NICs, HBAs, and drives via global FSLs.
- Certified Engineers: Tier 4 engineers with OEM-level training (Cisco CCIE, HPE ASE, IBM Certified).
Metric: Achieve 99.9% uptime at 60% lower cost than OEM support.
2. Storage Maintenance
Optimize performance for SAN, NAS, and flash arrays—no forced upgrades.
Compatible Devices: Enterprise storage (Dell EMC PowerStore, NetApp FAS, HPE Nimble, IBM FlashSystem), tape libraries, virtual tape systems, JBOD enclosures.
Key Provisions:
- Controller Repairs: Replace faulty controllers with no service disruption.
- Drive Remediation: Replace HDDs/SSDs, rebuild RAID arrays, recover corrupted data.
- Protocol Proficiency: FC, iSCSI, NFS, SMB—optimized for hybrid cloud workflows.
- Compliance: NIST 800-88 data sanitization, HIPAA-compliant workflows, FINRA-grade audits.
- Sustainability: Divert 85%+ retired storage hardware from landfills via refurbishment.
3. Network Maintenance
Ensure uptime for switches, routers, and firewalls—even post-EOSL.
Supported Hardware: Core switches (Cisco Nexus, Juniper QFX, Arista 7000 Series), routers (Cisco ASR, Juniper MX), firewalls (Palo Alto, Fortinet), wireless controllers.
Major Services:
- Proactive Diagnostics: Detect packet loss, latency, and RF interference.
- Firmware Patching: Resolve vulnerabilities without OEM licensing fees.
- Hardware Swaps: Replace line cards, power supplies, and transceivers in under 4 hours (SLA).
- Legacy Support: Support for Cisco Catalyst 6500, Juniper EX Series, and other EOL equipment.
- Assurance: Same-day parts delivery via Air Courier for critical outages.
- Security: Blockchain-verified compliance reports for SOX, GDPR, and PCI-DSS.
4. Enterprise Hardware
Specialized care for IBM zSeries, Power Systems, and mainframe platforms.
Compatible Devices: IBM z15/z16 mainframes, Power Systems (iSeries, pSeries), DS8000 storage, TS4500 tape libraries, TS7700 virtual tape, legacy SAN.
Key Services:
- Mainframe Expertise: IBM-trained Tier 4 technologists.
- Controller Improvements: Increase scalability for multi-frame environments.
- Legacy Protocol Support: FICON, ESCON, OSA-Express® adapters.
- Exclusive: One of five global TPMs certified to maintain IBM enterprise storage post-EOSL.
- Sustainability: Refurbish 70%+ retired IBM hardware for resale to nonprofits and schools.
5. Targeted Support
Tailor-made strategies for specific situations and multi-vendor environments.
Custom SLAs: 24/7 Smart Hands engineers for hybrid cloud, edge computing, and IoT deployments.
Multi-Vendor Stacks: Deep integration with Cisco UCS, NetApp FAS, Palo Alto firewalls.
Legacy Systems: Support for Sun/Oracle SPARC, Hitachi VSP, EMC Symmetrix DMX-4.
Global Compliance: TAA, FIPS, and ITAR-compliant maintenance for government.
Why It Matters
Zero Downtime: 98% first-call resolution for hardware issues.
Eco-Conscious: 60%+ CO2 reduction by avoiding premature hardware disposal.
Why Choose Techills TPM?
Certified Expertise: Cisco CCIE, Juniper JNCIE, and OEM-trained engineers.
Proven Results: 95% SLA compliance, 500+ EOSL devices under management.
Sustainability Leadership: 60%+ e-waste reduction via refurbishment and closed-loop recycling.
Global Scale: Serving 100+ countries with localized support in 15 languages.
Smart Logistics & Rapid Response
Three-Tiered Parts Logistics:
- Onsite Spares: Critical components stored at your location for instant replacement.
- Global FSLs: 10,000+ parts, regionally accessible.
- Same-Day Air Courier: Urgent replacements delivered globally, 24/7.
Proactive Support & Smart Portal:
- Real-time ticket tracking, analytics, and system health dashboards.
- AI-powered notifications to reduce risks before they impact operations.
- 24/7 live technical support, escalation to Tier 4 experts in under 15 minutes.
Field Engineers & Specialist Teams:
- Fast onsite resolution, multi-vendor proficiency.
- 24/7 emergency support, holidays included.
- Root-cause analysis and preventive guidance.
The Techills TPM Process: Five Steps to Resolution
- Instant Ticket Creation: Contact us by phone or email—response within five minutes guaranteed.
- Dedicated Technical Case Manager: Your advocate manages your case from start to finish.
- Tier 4 Escalation (If Needed): Challenging problems solved by subject matter experts within an hour.
- Parts Logistics Activated: Receive replacements in as little as 2 hours via our three-tier network.
- Onsite Resolution: Field engineer arrives on schedule to install, test, and restore full functionality.
Why Smart Third Party Outperforms OEMs
Cost Savings: Up to 70% less than OEM contracts.
Agility: No restrictive SLAs—support tailored to your needs.
Legacy System Expertise: Even for end-of-life hardware.
Zero Downtime Guarantee: 99.9% uptime backed by logistics precision.
Collaborative Effort: Increase Profitability Without Increasing Admin Costs
White-Label TPM: Market under your brand—our team handles logistics, you manage client relationships.
Price-to-Win Quotes: Fast turnaround on competitive bids with 30-60% margin potential.
Zero Channel Conflict: We never compete—100% account control stays with you.
Gartner notes 80%+ satisfaction with TPMs due to dramatic savings and reliable service.
Empower Your Enterprise with Next-Level third-party maintenance (tpm) solutions
Partner with IT Enterprise – delivering cutting-edge solutions tailored for businesses that demand reliability, performance, and global scalability.
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We're committed to delivering exceptional service and solutions that meet your unique needs.
Fast Response
Our team typically responds within 24 hours to all inquiries.